Privacy Policy

 

At Gramax Tools, we value the trust you place in us when choosing your equipment. This Privacy Policy describes how your personal information is collected, used, and shared when you visit our shop at River Road, Nairobi, or contact us via phone or email.

1. Information We Collect

To provide you with the best service and ensure your tools reach you safely, we may collect the following information:

  • Contact Information: Name, phone number, and email address.

  • Transaction Details: Records of tools purchased, payment history, and return/refund requests.

  • Communication Records: Any information provided when you call our support line or email us for technical advice.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill Orders: Process your purchases, manage deliveries, and handle returns within our 30-day window.

  • Customer Support: Respond to your inquiries about power tool specifications or warranty details.

  • Communications: Send updates regarding your order status or respond to your emails sent to gramaxtools@gmail.com.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties in the following circumstances:

  • Service Providers: With delivery partners to get your tools to River Road or your specific location.

  • Legal Requirements: If required by law to comply with applicable regulations or legal requests.

4. Data Security

We take the security of your data seriously. Whether you are shopping in-store during our 7 AM to 8 PM hours or contacting us digitally, we implement physical and electronic safeguards to protect your personal information from unauthorized access.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate information.

  • Ask us to delete your contact information from our records (subject to legal or transaction record requirements).

Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please reach out to us:

  • Location: Kenya Mall, Ground Floor, Shop G12, River Road, Nairobi

  • Phone: +254745491174

  • Email: shop@gramax.co.ke

  • Business Hours: Monday – Saturday, 7:00 AM – 8:00 PM

Last Updated: April 2026