Gramax Shipping & Delivery Policy
1. Shipment Processing Time
- All orders are processed within 1 to 3 business days. with handling time of 1 day and transit time of 1-2 days. Orders are not shipped or delivered on Sundays or holidays.
- Order cut off time 4:00 pm.
2. Shipping Rates & Delivery Estimates
Flexible shipping cost: for your order will be displayed before pay button.
Here is the shipping cost charges table:
1 Item: Base cost of Ksh 500.
2 to 9 Items: Incremental cost of Ksh300 for each additional item (e.g., 2 items = Ksh500 + Ksh300 = Ksh800).
10 Items and above: Flat maximum rate capped at a constant Ksh 3,000.
Shipping Cost Matrix
| Number of Items | Calculation Method | Shipping Cost (Ksh) |
| 1 | Base Cost | 500 |
| 2 | 500 + (1 × 300) | 800 |
| 3 | 500 + (2 × 300) | 1,100 |
| 4 | 500 + (3 × 300) | 1,400 |
| 5 | 500 + (4 × 300) | 1,700 |
| 6 | 500 + (5 × 300) | 2,000 |
| 7 | 500 + (6 × 300) | 2,300 |
| 8 | 500 + (7 × 300) | 2,600 |
| 9 | 500 + (8 × 300) | 2,900 |
| 10 | Flat Cap Rate Reached | 3,000 |
| 11 | Constant Price | 3,000 |
| 12 | Constant Price | 3,000 |
| 15+ | Constant Price | 3,000 |
Cash on Delivery (COD): to be paid via the link emailed to you or the payments accounts on the receipt provided.
3. Refunds & Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.
4. Contacts
Phone: +254745491174
Email: shop@gramax.co.ke
Location: Kenya Mall, Ground Floor, Shop G12, River Road, Nairobi
Business Hours Monday to Saturday 7am - 8pm.